Sunrocket robbed me!

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Well it appears that I have no phone service because on Monday Sunrocket an internet phone company decided they no longer want to be in business. See this NY Times article. I had paid a years subscription in February and thought all was fine, I had not heard any news that they were in trouble, I never experienced any real problems with the service.

I had their service since February 2006 and was very happy. They offered a whole year of calling using VOIP for $199.00, how can you beat that? Well it looks like they couldn’t offer that plan because they decided to abruptly close their doors. According to one story I read they just cut everyones service and put a cardboard sign on their headquarters saying “Out of business”.

Can you imagine? A company with over 200,000 customers just decides to quit! There was no warning, no email, no newsletter, no nothing! They just pulled the plug and left all of us hanging without a phone. Also what about the remaining balance on my account? Remember I paid until February 2008! WHERE IS MY MONEY!!!!!!!

I did a search around and found this interesting blog post by a former employee Sunrocket turns Scud Missile, this post was great at berating the management of Sunrocket but gave no information as to our (customers) recourse against them (Sunrocket). Until I read the following post:

Jon Rochetti said…

Get the legal system and government involved.

File a complaint with the FCC at:
http://svartifoss2.fcc.gov/cib/fcc475.cfm

Mention something like:

SunRocket, a VoIP telephone provider based in Vienna, VA disconnected my prepaid telephone and E-911 service on July 17, 2007 without ANY required advanced customer notification or alternative service options, leaving me at significant risk without 911 capabilities. The company’s executives should be arrested and jailed for putting approximately 160,000 households at such risk.

Also contact your local Attorney General and demand that the executives that made the decision to leave customers without phone service and E-911 service be arrested for public endangerment.”

Now after reading all this, I finally get an email from Sunrocket tonight Thursday July 19, 2007 (a little late don’t ya think?) stating the following:

“Dear Customers,

After significant effort by the Company to avoid this result, SunRocket is in the process of closing its operations and therefore will no longer be able to provide you with the phone service that you have been accustomed to. However, this email provides you with an opportunity to sign up with select service providers who we believe will offer outstanding replacement service

In order to assist you, we have entered into negotiations with a number of service providers. As a result of those negotiations, we have entered into agreements with 8×8, Inc., provider of the Packet8 service, and Unified Communications Corp., provider of Teleband service to offer you the best options and we are proud to recommend the following alternatives to you. Please make your decision to move to a new service provides immediately as future service is uncertain.

8×8/Packet8

The Packet8 Internet phone service incorporates patent protected technology from 8×8. Inc., a publicly traded company in business for more than 20 years. The service works in the same way as SunRocket.s and offers a virtually identical feature set.

. No Startup Costs
. FREE activation
. FREE equipment
. FREE shipping
. FREE first month of service
. Quickly port your number at no charge

A Savings of over $100!

Copy and paste the following link into your Internet browser: http://getpacket8.packet8.net/sunrocket/ or call 1-800-868-0068 and mention special offer code SUNROCKET

Unified Communications Corp./TeleBlend

The TeleBlend Internet phone service incorporates patent-protected technology from Unified Communications Corp., a privately held company in business to provide outstanding customer service and telephony products. Teleblends has been working behind the scenes already to restore and continue service for all Sun Rocket customers The service works in the same way as SunRocket.s and offers an identical feature set with our Unlimited Transfer Plan.
. No Startup Costs
. FREE activation
. USE your existing hardware
. FREE and Quick transfer of your current number
. No Need to port your number to another provider
. UNLIMITED calling to the US, Canada, and Puerto Rico

Copy and paste the following link into your Internet browser: http://www.myteleblend.net

It has been our pleasure to service you at SunRocket!”

Who wrote this email? Do they even know how to spell check? I mean come on!!!!!!

So now I go and check out the two companies that I was told could help and it seem like Teleblend can take my existing phone number, adapter and make my phone work right away?! However, I will have to pay for the new service at $12.95 a month from now on until my contract with SunRocket expires in February 2008.

Well I did decide to checkout what Teleblend wanted me to do and I read everything they had on their site. I decided that I would like my phone to work again with my existing number that I have had forever (I ported it to SunRocket originally). So I signed up and agreed to pay the $12.95 monthly. I was told that I would receive an email when my phone service was activated again. Well guess what? My service was working within 15 minutes from the time I submitted my payment.

Doesn’t this seem fishy to you? How can they take SunRockets customers using the Sunrocket gizmo/adapter and turn them right back on? Could it be SunRocket is really behind this new company? Did the new company buy the assets of SunRocket? Someone please clarify!

Well atleast my phone is working again, except there is no voicemail as of yet.

I will update this post if there are any new issues that arise.

:)


( If you are reading this anywhere but my blog, you can find the original post here. )